Domains, hosting, billing and support - answered plainly. If yours is not here, live chat is open and a person will answer it.
8 questions in this section.
A web hosting and domain registrar. We do shared hosting, WordPress hosting, VPS and dedicated servers, cloud hosting, business email and domain registration, with support behind all of it.
The United Kingdom, United States, Canada and Nigeria have local sales and support, and we serve customers anywhere else remotely. Support runs to the clock rather than to an office.
Major debit and credit cards, regional processors including Stripe, Paystack and Flutterwave, and cryptocurrency. Which ones you see depends on where you are, and they are shown automatically at checkout.
Yes - a 7 day money back guarantee on hosting. Domains are not included, because a registration is paid to the registry the moment it is made and cannot be undone. If you are unsure whether something qualifies, ask billing before you order rather than after.
When it is on, your domain or hosting renews from your saved payment method before it expires, so nothing lapses. You can turn it off per service in your client area, and we send reminders either way.
Within the 7 day window on hosting, yes. Outside it, or on domains, it depends on the product and how long it has been running - talk to billing on live chat or a ticket and they will tell you what applies rather than guess.
From your client area, at any time. The billing system prorates the difference automatically in both directions, so you are not charged twice for the same period.
Payments go through PCI-compliant gateways and we never store full card details on our own servers. The card is held by the processor, not by us.
6 questions in this section.
Search for it, add it to the cart and check out. Most are active within minutes of payment clearing. Our search shows availability and the price - including the renewal price - before you commit.
Yes. Unlock it at your current registrar, get the authorisation (EPP) code from them, and start the transfer here. Most transfers add a year to your existing expiry rather than resetting it.
We send reminders ahead of the date. With auto-renewal on it renews itself; without it you can renew manually from the client area. Do not let it lapse - recovering an expired domain gets expensive quickly.
Yes, on every extension whose registry permits it, at no extra charge. A few extensions and most country-code domains do not allow it - that is a registry rule rather than our choice.
Yes. The bulk search checks your whole shortlist against every extension you care about and sends the available ones to a single checkout.
That is exactly what it is for. It is on by default, and you unlock it yourself when you genuinely want to move a domain elsewhere.
6 questions in this section.
Shared hosting puts many sites on one machine and is the cheapest way to be online. A VPS gives you a reserved slice of a server with full root access. Dedicated resources give you the whole allocation with nothing else scheduled against it. Most sites are happy on shared hosting for longer than people expect.
Yes, free with every hosting plan, installed and renewing automatically. You should not have to buy encryption separately in 2026.
99.9%, monitored continuously across our data centres.
Yes - site, email and databases, with the cutover planned so downtime is minimal. Tell us where it is now and we will tell you honestly what is involved.
Yes. We handle maintenance, security and backups so the server is not your problem.
Yes - resell hosting under your own brand, with your own pricing and your own clients.
4 questions in this section.
Live chat is answered around the clock. For anything needing detail or attached to your account, a ticket reaches the right team faster than chat will. Sales and billing also take calls during business hours.
Live chat and the ticket queue run 24/7. Phone calls for sales and billing are business hours, with priority replies outside them.
Yes, with step-by-step guides for domains, hosting, email and account management, available from your client area at any time.
The server status page shows real-time service status. If something looks wrong there and you have not heard from us, tell us anyway - it is useful to know.
Support follows the clock rather than an office, so there is no hour of the day when nobody is on chat.
| Region | What we do there |
|---|---|
| United Kingdom | Domains, hosting and support for customers across the UK. |
| United States | Sales, billing and infrastructure coordination across North America. |
| Canada | Hosting and customer support for Canadian businesses and individuals. |
| Nigeria | Local support and services across Nigeria and West Africa. |
| Worldwide | Round-the-clock remote support everywhere else. |
There are 24 answers on this page and yours might not be one of them. Ask and somebody will reply.
