General & Billing
Company, payments and account basics.
- What is SkyCore Host?
SkyCore Host is a web hosting and domain registration provider offering shared hosting, WordPress hosting, VPS, dedicated servers, cloud hosting, business email and domain services, backed by 24/7 support.
- Which regions does SkyCore Host serve?
SkyCore Host provides services and support across the United Kingdom, United States, Canada, and Nigeria, plus worldwide remote support for customers in any other country. See the Service Regions section below for details.
- What payment methods do you accept?
We accept major debit and credit cards, card processors like Stripe, Paystack and Flutterwave depending on your region, and cryptocurrency payments. Available options are shown automatically at checkout.
- Do you offer a money-back guarantee?
Most hosting plans include a money-back guarantee window. Check the specific plan details or your invoice for the exact terms, or contact our billing team for help.
- How does auto-renewal work?
When auto-renewal is enabled, your domain or hosting service is automatically renewed before its expiry date using your saved payment method, so your service stays active without any manual steps.
- Can I get a refund?
Refund eligibility depends on the product and how long it's been active. Reach out to our billing team through live chat or a support ticket and we'll confirm what applies to your order.
- How do I upgrade or downgrade my plan?
You can change your hosting plan at any time from your client area. Our billing system prorates the difference automatically when you upgrade or downgrade.
- Is my payment information secure?
Yes. Payments are processed through PCI-compliant, industry-standard payment gateways. SkyCore Host never stores your full card details on our own servers.
Domains
Registration, transfers and domain management.
- How do I register a domain with SkyCore Host?
Search for your domain on our domain search page, add it to your cart, and complete checkout. Most domains are activated within minutes of payment confirmation.
- Can I transfer my existing domain to SkyCore Host?
Yes. Unlock your domain, obtain the transfer (EPP) code from your current registrar, and start the transfer from our transfer domain page. Most transfers also include a free year of registration.
- What happens when my domain is about to expire?
We send renewal reminders ahead of your domain's expiry date. If auto-renewal is enabled, it renews automatically; otherwise you can renew manually from your client area.
- Do you offer WHOIS/domain privacy protection?
Yes, WHOIS privacy is available on supported TLDs to help keep your personal contact details out of the public WHOIS database.
- Can I register multiple domains at once?
Yes, our bulk domain registration tool lets you search and register several domains in a single checkout.
- Does domain locking protect against unauthorized transfers?
Yes, domain locking prevents unauthorized transfer requests. You can unlock a domain any time you need to transfer it elsewhere.
Hosting & Servers
Choosing and managing your hosting plan.
- What is the difference between shared, VPS and dedicated hosting?
Shared hosting places multiple websites on one server and is the most affordable option. VPS hosting gives you a dedicated virtual slice of server resources for more control and performance. Dedicated hosting gives you an entire physical server for maximum performance and control.
- Do hosting plans include a free SSL certificate?
Yes, a free SSL certificate is included with every hosting plan to keep your site encrypted and secure.
- What uptime guarantee do you offer?
We back our hosting infrastructure with a 99.9% uptime guarantee, monitored continuously across our data centers.
- Can I migrate my existing website to SkyCore Host?
Yes, our support team can assist with migrating your website, email and databases from your current host with minimal downtime.
- Do you offer managed hosting?
Yes, managed hosting is available where our team handles server maintenance, security and backups so you can focus on your website.
- Is reseller hosting available?
Yes, our reseller hosting plans let you resell hosting resources to your own clients under your own brand.
Support
Getting help when you need it.
- How can I contact SkyCore Host support?
You can reach us 24/7 through live chat, or contact our support, billing or sales teams by email or phone through our contact page.
- What are your support hours?
Live chat and our support ticket queue are available 24/7. Sales and billing phone calls are handled during business hours with priority replies outside those hours.
- Do you have a knowledgebase or help articles?
Yes, our knowledgebase covers step-by-step guides for domains, hosting, email and account management, available any time from your client area.
- How do I check server or service status?
You can check real-time server and service status from our server status page at any time.
Service Regions
SkyCore Host provides domains, hosting and customer support to businesses and individuals across these regions, and worldwide.