Live chat is open around the clock. If it is a billing question, an account change or something long enough to need screenshots, a ticket reaches the right team faster than chat will.
Every channel reaches the same team. The difference is how quickly, and how much detail you can send with it.
Support is remote and follows the clock rather than an office, so there is no time of day when nobody is on chat.
If you are not sure which one you need, use live chat or the general address and we will route it for you.
| Team | What they handle | |
|---|---|---|
| Support | Hosting, domains, servers and anything broken | contact@skycorehost.com |
| Billing | Invoices, refunds, renewals and payment methods | billing@skycorehost.com |
| Sales | Plans, quotes, migrations and custom requirements | sales@skycorehost.com |
| Marketing | Partnerships, affiliates and press | marketing@skycorehost.com |
Both phone numbers reach every team - they are listed once in the details above rather than repeated for each one.
Social is not a support channel - for anything account-related, chat or a ticket will always be faster.
Do not wait on email. Open a chat and somebody will look at it with you.
